Guides for Brides 5* Customer Service Awards 2016 – Winners!
It’s finally time to reveal the winners of our 5* Customer Service Awards 2016! Each winner was handpicked based on their exceptional customer service over the past 12 months. Providing consistent customer service of the highest standard is by no means easy, so we’re thrilled to announce and congratulate our winners…
Audio Visual & Video Category – Veiled Productions
Capturing the emotion of your big day, veiled productions are a fun videography company company based in Cambridgeshire. With a passion for creating heartwarming and fun-filled videos, their videos capture each couple’ s individual story.
Review: “Both the short and full video were expertly filmed and brilliantly edited. Rachel was extremely professional, and whilst being unobtrusive on the day, she still managed to capture all the great moments of our day. I would highly recommend Veiled Productions to anyone considering capturing their wedding on film.”
Bridalwear Category – Pink Confetti
This independent bridal boutique offers gorgeous, affordable bridal gowns with an important focus on providing a personal shopping experience for their customers. Despite being a small boutique, Pink Confetti are a leading gown supplier in Leicester.
Review: “Amazing service, very welcoming and genuinely lovely staff! Definitely made the whole wedding dress experience perfect! Would definitely recommend pink confetti to any bride to be.”
Celebrants & Toastmaster Category – Cherish Ceremonies
Judy Mansfield is an international wedding Celebrant, based in Warwickshire. Judy Mansfield works closely with her clients to design and deliver a personalised wedding ceremony tailored to the individual. From poems to readings, Judy can incorporate anything into your ceremony to give your special day the Wow factor!
Review: “Planning our wedding in England from Australia proved to be a bit tricky but after our first Skype session with Judy, the ceremony was already a weight of our minds! She made our ceremony absolutely magical. We had many comments from our guests about how amazing it was. Judy is so dedicated to making your day personal and perfect. I couldn’t recommend her enough. She is a STAR.”
Highly Commended in the Toastmaster Category: Congratulations to Mark Greatbatch.
Finishing Touches Category – Inflate 2 Create
From wedding balloons and chair covers to candy cart hire, table centrepieces and linen, Inflate 2 Create provide wedding venue decorations to suit each individual couple. Located near Portsmouth, this family run business has more than 5 years experience and offers a professional service to take the stress away from your big day.
Review: “Their attention to detail is incredible! They go above and beyond to make your special day, just that. Amazing couple with a real passion for what they do at excellent prices!”
Health & Beauty Category – Vivid Beauty
Vivid Hair and Beauty are a bespoke one-shop-stop for Brides & their Bridal party. Located in Northamptonshire, they offer hair extensions and bridal hair design teamed with a full range of amazing beauty treatments. With a strong focus on modern hair and beauty techniques, Vivid is always ahead of the game with the latest treatments.
Review: “The best salons ever. I would never be able to go anywhere else but vivid for my hair and beauty needs. A special thank you to Lauren for making my hair look amazing, 5 weeks on my extensions still look perfect and you made my hair look gorgeous on my wedding day. I’m 100% converted. Top quality treatments! The products are lush too.”
Honeymoon & Overseas Category – Exclusive Yacht Weddings
Exclusive Yacht Weddings are specialists in beach and yacht weddings in Cyprus, with over 18 years experience. The business is managed by Sharon who understands the importance of English wedding tradition whilst maximising the local Cypriot hospitality and culture, to create a truly unique experience.
Review: “Faultless from beginning to end. They took away most of the pressure generated by organising a wedding. They did pretty much everything for us so we could focus on enjoying our day. Very highly recommended, five star.”
Menswear Category – Suits 2 U
Delivering formal hire wear for weddings, Suits 2 U offer a stress free, hassle free service in the comfort of your own home. From the fitting, to the delivery and collection, Suits 2 U take away the hassle of parking, waiting and even shopping.
Review: “Fantastic service! Suits 2 U came to us to fit and measure which took the hassle out of getting the grooms party to meet up on the same day. Peter was friendly, put everyone at ease and was very professional. There are also plenty of suits and styles to choose from.”
Music & Entertainment Category – Skywalkers Disco
With over 20 years experience in the entertainment business, Skywalker Disco delivers fun-filled wedding entertainment in and around Wiltshire. The professional DJ behind Skywalkers works alongside some of Wiltshire’s biggest wedding venues and continues to live up to his reputation.
Review: “I have absolutely no hesitation in recommending Luke – he is an excellent, reliable DJ. He played at our wedding and had the dance floor full all night! Everyone commented on how he catered for all ages, he gets 5 stars from me.”
Wedding Cake Category – Designer Cakes by Elle
Delivering delicious, elegant wedding cakes, Elle is an expert in her field. With a CTH Level 4 Diploma in Professional Culinary Arts, Elle is a professionally-qualified Cordon Bleu chef based in Kingston upon Thames. Whether you’re looking for a classic or contemporary wedding cake, Elle designs and creates to individual requirements. From macarons to gorgeous iced biscuits – every creation is a carefully created delight!
Review: “From the moment we met Elle until the day of our wedding we felt confident and reassured that our cake would be amazing. She is knowledgeable, innovative and allows you to voice your ideas but also is on hand to help point you in the right direction. Also, her passion and enthusiasm for the role is evident in everything that she does. She is a true professional.“
Wedding Catering & Marquees Category – The Dimblebee Catering Company
This family run, high quality Wedding Caterers are based in Leicestershire and the East Midlands. A specialist outside caterer for marquees, tipis and venues – these caterers have a brilliant reputation for their handmade and stylish catering. From bespoke menus and family style sharing plates to canapés and BBQS – The Dimblebee Catering Company has it covered.
Review: “Wow! We cannot thank Dimblebee Catering enough for making our wedding celebration so perfect. We had an idea of what we wanted with a Moroccan theme and they certainly delivered. The food was just amazing from presentation to taste. Many of our friends said it was the best food they have ever had at a wedding.”
Highly Commended in the Catering & Marquees Category: Congratulations to Floral Vintage Crockery.
Wedding Florist Category – Flowers by Kirsty
Kirsty focuses on vintage and rustic flowers in her creations and also uses seasonal flowers as much as she can. Understanding the importance and power of wedding flowers, Kirsty goes above and beyond to make sure that the flowers reflect the bride and her chosen wedding theme.
Review: “From the moment I met Kirsty I knew I wanted her to do my wedding flowers for me. She was super helpful and understood my vision for the day – even better than me. Not knowing a huge amount about flowers myself I really appreciated and trusted her advice of what could work well and she made some great suggestions of things I hadn’t considered myself. On the day when the flowers arrived it was just such a lovely surprise – they were so much more beautiful than I imagined and worked perfectly with our vintage theme.”
Wedding Jewellery Category – Rings Rock
A bespoke jewellers located in Kent, specialising in wedding, engagement and eternity rings. Offering a bespoke home design service, Rings Rock offer a highly experienced and professional service to all their customers.
Review: “Rings Rock are exceptional. We met them at a wedding fair and instantly warmed to them. They came to our home, helped us choose our rings and had them delivered promptly. We have since recommended them to some friends who are getting married next year.”
Wedding Photography Category – Alexis Knight Photography
Alexis offers a professional photography service in Oxfordshire, Buckinghamshire, Gloucestershire and London – with a strong focus on natural, bright, vibrant & creative wedding photography. With a clear passion for photography, Alexis brings a fun and relaxed approach to her work.
Review: “Alexis has a wonderful way about her, in making the bride, groom, wedding party and guests feel at ease. She has a stunning eye for detail and manages to capture such precious moments in the day. She works hard on the day but makes it look effortless by staying so calm. She’s a special photographer and deserves recognition for her talent.”
Highly Commended in the Photography Category: Congratulations to PhotoForrester.
Wedding Planner Category – Chantilly Rose Weddings & Events
A passionate and professional wedding planner, offering both wedding and events planning. Chantilly Rose Weddings and Events pride themselves on organisation and are passionate about organising and delivering high standards of events.
Review: “Christina is a consummate professional..nothing is too much trouble and her exacting standards ensure her brides and clients have the absolute best that they deserve, each and every time.”
Wedding Stationery Category – Gorgeous Invites
With a strong passion for wedding stationery, Amy sets the scene for your big day with her luxury, handmade stationery. From the moment she meets her clients, Amy captures their wedding day vision which is then reflected in her unique designs. No matter what your theme, style or colour, Gorgeous Invites can create stunning stationery to reflect your big day.
Review: “I gave gorgeous invites a tough brief of an idea I had – the service, the patience, the quality and the pricing all exceeded my expectations. The packaging and presentation was beautiful – and as an added treat, the invites arrived scented as a surprise! Just beautiful. I would recommend this passionate and creative business to anyone who wants something a little different and with an added touch of excellent customer service.”
Wedding Transport Category – Platinum Wedding Cars
Based in Staffordshire, Platinum Wedding Cars offer a fine selection of true classic and vintage cars. All the vehicles have been fully restored and finished to the highest standard (all in identical “wedding white”!). Their professional and reputable service is second to none.
Review: “Brilliant service from start to finish. Paul and his team are extremely friendly and professional, just the kind of service you want in the build up to your big day. We couldn’t recommend them more.”
Highly Commended in this Category: Congratulations to Cathedral Cars.
Wedding Venue Category – Lains Barn
This magnificent, historic barn is located in the rural Oxfordshire countryside, near Wantage. With beautiful grounds, Lains Barn provides a beautiful setting for your big day and the perfect blank canvas for couples who are wanting to really add that personal touch.
Review: “I will never get bored of looking at this venue. Leading up the the day the events planner and bar manager were amazing, making sure all my questions – big or small – were answered. For me, they went above and beyond to ensure all our worries were gone before our day. The bar also was brilliant as it is not overpriced like some venues and the service was quick with a huge choice. There were a lot of sore heads the next day!! The guests over a month on still keep talking about how amazing the venue is.”
Highly Commended in the Venue Category: Congratulations to Trailfinders Sports Club.
A Special Thank You…
Our first ever Awards ceremony was held at No.4 Hamilton Place in London with catering from Food by Dish! It was a great evening which was made even more memorable with the help of the following businesses – Guest Factor, The Singing Waiters, Jeff Oliver Photography, Flowers by Kirsty and Mark Greatbatch Toastmaster.
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