Reviews of West Lodge Park
Barnet, Hertfordshire
Dear Mr Beale, I just wanted to contact you directly regarding our wedding ceremony and reception which were held on 1st September in the Lancaster Suite. My wife and I would like to offer our unconditional thanks to all of the staff involved at West Lodge Park, who made our day so wonderful. We were taken aback by the utter professionalism shown by your staff, taking away all of the concern and nerves which are associated with an event like this. This starts with Catherine Walsh who for the last year has helped us to plan the day down to the smallest of detail. We then come on to Irene Peters - house keeper and Yioda Joannou - head house keeper who were very kind to my wife in allowing her all the time she needed to get ready before they cleaned room 20.
We also need to make an especially big mention for Matthew Croxford who managed our day with such utter professionalism, politeness, courtesy and humour. In my role as a professional manager working in a quality role, I have to have a very critical eye, I must tell you that I could not criticise or fault Matthew and his team in any way what so ever. Never before have I experienced such dedication to not only the job but to every single one of our guests.
Matthew was the stand out person on the day and many of our guests commented on the fact.
I hope that this email will go some way to fill you with pride in your team and that this pride will be communicated in some way to Matthew.
Our day will obviously be remembered as the biggest day of our lives but also for the staff and surroundings at West Lodge Park which made it such a memorable day. We will certainly be visiting again soon. With greatest respect and thanks on behalf of my wife and I
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Dear Andrew, My wife and I Stephanie recently had our wedding at West Lodge Park Hotel on 10th August in the John Evelyn Suite.
While staying in the hotel I saw a customer feedback card offering your assistance in case of problems that staff couldn't solve but I felt it necessary to write in for precisely the opposite reason – to praise your staff who helped organise and manage a truly wonderful day, one that Stephanie and I will remember forever (for all the right reasons!). While the hotel and grounds are no doubt fantastic, its your staff who really made the difference on the day. Whilst everyone was lovely, there are three people in particular who stand out for a special mention. Izabella, our wedding organiser, Matthew, our toastmaster on the day and the Chef who’s name I’ve unfortunately forgotten. I’ve already thanked everyone personally but I’m sure it’ll please you to know that you have such a fantastic team at West Lodge Park. Izabella was so helpful from our first viewing of the hotel all the way until the wedding. We met her several times in the months up to the day and she was always available for questions which was helpful as we organised the wedding from Germany where we live. She took care of all the small details for us, even offering to help with a stressful cancellation of the hair and makeup contractor. Her attention to detail is so sharp that she spotted errors by me in the guest plans which would have caused problems on the day had she not have corrected them. I’m sure that she manages 10-20 big events at any one time, but she was always fluent with our wedding details and gave the impression that we were the only event in her diary.
Matthew, our Toastmaster was a rock and a sheer delight on the day, a view shared by many guests. He was attentive to every minor detail, both before with the preparation and during the rest of the day. He took a lot of the stress from me in helping set-up the rooms and went beyond to please our guests, some of whom even I’d describe as challenging! Nothing was too much for him to do… He really is an asset to the offering at West Lodge Park, I can’t stress that enough. Despite some of my guests announcing dietary preferences on the day of the wedding (despite notes on their invites asking them to do this earlier) the Chef was really flexible in switching dishes for guests, and the food was loved by all our guests. Despite his busy day, he took the time out to come and speak to me and let me personally thank him for the food.
Stephanie and I had an unforgettable day, and a large part of that is down to how good your staff were at making everything run to plan, with as little stress as possible. For this reason, I’d highly recommend anyone having their wedding at West Lodge Park and both Stephanie and I will be returning for many years to come. It's always good to know that you're work is appreciated and I hope you acknowledge and pass on my heartfelt thanks to everyone involved in our wedding at WLP.
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Hi Izzy, Thank you for all your help with our weddingon 12th July 2019! We had the perfect day. And a huge thank you to Matthew as well. When I’m back form honeymoon we will be positing a 5 star review on trip advisor. Any candles and cages left in the room are yours :) I’ve only taken a handful back with me. Thank you again you’ve been an absolute star! Love Sharon & Verity
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Thanks to you and your team for a lovely day last Saturday. Andy and Ro both had a lovely day celebrating their Golden Wedding. The room, service and weather were all amazing. The kids were all exhausted after spending most of the day running round in the grounds. Thanks again for everything.
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Dear Mr Hall
I would like to inform you of some important points in relation to our Wedding Reception held in the Lancaster Room on Saturday 6th April 2019.
First of all our contact for the Function was Catherine Walsh. Catherine's contact, planning and advise has been second to none over the last few months. I am sure that Catherine's planning and input is the reason why the function was a great success. I'm afraid I can't remember the Banquet Managers name. However this Managers input and drive turned this function in to a complete success.
Many members of my family who attended the function made a point of mentioning how good he was. He was supported by two excellent waitresses, Nothing was too much trouble for this team. Simply Excellent. Everything on the night was just excellent and I can't thank your team enough for a very memorable and happy evening. Please could you mention to your staff how pleased we all were on our special day with their efforts.
Thank you WestLodge Park Hotel.
Best Regards
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Dear Catherine
I really do not know where to start. Thank-you so much for everything that you did for us. Everything down to the very smallest detail was just perfect.
The organisation was perfect in every detail. The evening was just a wonderful event and everyone who attended had a wonderful time. The food was excellent and the drinks provided was more than enough. All rounded off with Paul Jaffa and some wonderful photographs. The success of this event was all down to your organisation and input .
So from Gulsen and I ,Thank you so much.
I would really like to send a formal e mail of thanks to the Manager of the hotel. If you could pass me his e mail address it really would be appreciated.
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I had a great stay with my husband. We stayed here for our wedding night and one more night before leaving for our honeymoon. The team left us congratulation chocolates and a bottle of wine to celebrate. Fantastic staff, we really enjoyed our short but pleasant stay. Will definitely come back.
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Dear Izzy,
We just wanted to say thank you so much for making our celebrations on 7th October so memorable. We had such warm comments from our guests about the venue and especially the room layout, which you organised. Thanks also to Matthew and his team on the day. They couldn't have been more helpful.
All the very best
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Dear Izzy
We want to thank you and all the staff so very much for the perfect day we had on Monday. Most, if not all, of our guests commented on how special the hotel is. Please make sure to pass on our special thanks to Mathew who was such a pleasure and quietly made sure all ran smoothly. Thanks to you too for making the planning so easy.
I am certain we will be back.
With very best wishes
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Dear Tina
Thank you very much for all your help and advice during the organisation of our wedding day. Our guests and ourselves had a very enjoyable day. Allowing us to use both rooms made a very positive difference to the day, making the transition from ceremony to dinner and to music and dancing very smooth. It was a master stroke on your part!
We would also like to send our thanks to Matthew who was an excellent and attentive host. He even played with little Adam.
Everyone admired the venue, organisation and delicious food, we certainly feel that we have chosen the right place.
We have attached a couple of pictures for you.
Thanks again
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