Thank you for your hard work in trying to rearrange peoples weddings with as much understanding as possible. We were pretty satisfied and understood how difficult it must’ve been for the hotel in such an unprecedented situation. When we initially had to postpone, we were offered dates in early 2021 which we rejected as we felt the situation would still be too uncertain. In hindsight this was the correct decision, also we had planned an autumn and wanted to stick to that. The hotel were very good and offered us our new date for 06/11/21 which we are hopeful will go ahead as planned. Robyn and the team have been very helpful answering all my questions promptly.
I would just like to say a big thank you to Robyn, Claire (guest services) and the reception team for their patience and support this week. The customer service went above and beyond to help and reassure me with some wedding details that may have, to some, seemed small or insignificant, but they all were really kind and helpful. Thank you!
The team have been absolutely amazing! Provided us with a range of dates we could move to. Responded to all emails really quickly despite not being open. Made the transition to new date really easy and have provided excellent reassurance throughout! Couldn't have asked for a lovelier team! Thank you for your amazing work during such a difficult time!
Dealing with voco Oxford Thames during COVID has been brilliant. Brilliant. They were very understanding, attentive, reassuring and made the whole process of postponing and rearranging (x2!) very easy and surprisingly stress free. Huge thanks to Robyn and Vicky. You have both been amazing.
Very professional and responsive service from both Robyn and Vicky, any worries I have in relation to Covid and guests travelling internationally have been addressed and I have reassured. Highly recommend!
We had to postpone twice and the hotel were completely understanding and incredibly helpful both times. The hotel has been fabulous since day one, and as much as COVID has been a complete nightmare, it really made us realize how lucky we are to have picked the venue that we did!