“Dear Danny and Stephen,
We had our wedding at The Manor House, Castle Combe on Sunday 8th November 2015. We are writing to say a big thank you to you and your team for a wonderful experience. The day was com... [Read more]
“Dear Danny and Stephen,- Mr & Mrs Lyons
We had our wedding at The Manor House, Castle Combe on Sunday 8th November 2015. We are writing to say a big thank you to you and your team for a wonderful experience. The day was completely faultless. The Hotel is a beautiful venue and perfect for a wedding but it was the service we received that really made the day extra special.
Every single person we saw from your team was excellent. We only wish we could thank them all personally.
Emma Martin who was our Wedding Coordinator was brilliant. When we were choosing a venue Emma was one of the reasons we selected The Manor House, she was incredibly knowledgeable and gave us a lot of confidence that everything would be good. She was far superior to any person from the other leading local hotels who we spoke to. Emma is without doubt one of the most professional people we have ever dealt with and a very very nice person.
On the day each part of the operation delivered excellence.
We have eaten at the Manor House many times and know the food is great but to maintain that standard for a wedding breakfast is a much tougher challenge, it was outstanding food. The restaurant team had made the Byebrook look perfect for us and then delivered flawless service, we know just how hard they had worked.
The reception team were great fun and started everyone off with a smile. We must also thank the housekeeping team who turned the rooms round so quickly yet perfectly and of course the bar team were vital.
As we say we would love to thank everyone personally. We tried to remember the names of people who worked so hard, We hope we have the names right (we had had quite a lot of Champagne and your people don’t seek thanks in any way.)
Ben, has an incredible way of nothing being too much trouble, he anticipated what we might need and it was done before we had time to even ask. Silvio, a superstar of the day, wrestled a 15 lite bottle of champagne in the afternoon and was still smiling at gone 3am. Marta and Dayna dealt with everything thrown at them and made every guest feel that they were in a very special place. Carolina and William? (I hope I have the name right, he had a Grey Suit, and played a major part in getting everything ready on Sunday morning) they never seemed to stop for a second but made it all look like they were enjoying making our day special. Sharon made so much happen in such a short time, we couldn’t believe how quickly the rooms were turned round. Simon who has a fantastic skill of managing in a very quiet way where the guest can't see the management but that can see the results.
What was very noticeable was the way your team worked as one. It is hard to see who is in which team because they will all help with anything as far as the guest is concerned. We have missed some people who’s names we just don’t have but truly everyone was spot on. They did you and us proud.
So thanks to you and your team. I do hope you can pass our thanks on to them.
Ian & Sue Lyons”