I just wanted to say a huge thank you to you and all of the staff at the Manor House for what you all did to make our day so perfect. It was absolutely amazing. The staff were absolutely incredible - nothing was too much trouble. The food was amazing, the service and the way in which everything was organised was so slick and all staff were so friendly and made everyone feel so welcome. Thank you so much!
I just wanted to say thank you so much for all your hard work in planning our wedding. We really had the best day and absolutely love the hotel! Hopefully we will be back for a stay in the near future.
A huge thanks to you for organising such a perfect weekend for us. It went without a hitch and the wedding exceeded our expectations, which were already high!
All Staff, especially Reception, Bar Staff, Dining Room, in fact everyone were charming, thoughtful and just nothing seemed too much trouble. I must make a special mention of Katriona, who was unflappable and is a credit to you.
I hope you pass this to your Management Team, as I run several businesses within the Alexir Group and I went away quite envious and so impressed with the levels of training and the culture of excellence that is obviously engrained within your business, which is a credit them too.
We got married at The Manor House last month and the staff from the front desk to the events organiser could not have done anymore for us, so attentive, polite and friendly. The whole day went perfect and the setting is absolutely magical. Could not have asked for a better wedding, wish we could do it all over again.
We really had the most perfect day on Sunday and I'm devastated it's over! Everything about the day was absolutely as we wanted it and we really can't fault a single thing. The food was stunning, the service outstanding and nothing was too much. It was truly magical and the only thing I am upset about is that I couldn't spend enough time in our room on the wedding night!! I am already asking Lee when he can take me back to the Manor House for a night away! It is a breath taking venue and all of our guests felt the same.
Thank you very much for your help and support over this past year and a half as we have planned and finally delivered a great day for both Kim and I and our guests. Everyone we've spoken to said it was an amazing day and a wonderful venue.
Thank you to you and all the staff at the Manor House for making it one of the best days of our lives.
Even my Nan who is rarely impressed said it was amazing :-) so we've done well.
We were so happy we chose the Manor House for our wedding, the venue is absolutely beautiful, the food was amazing, and all our guests loved their stay there. The really wonderful thing was how well done everything was, the whole day ran so smoothly and all the staff were helpful and friendly (especially as about 90% of our guests seem to want to check in early). I loved the little touches like the fact that the staff came and found me and my husband throughout the day to make sure we had a drink or canapes, we really felt looked after and special. I'd also like to especially mention Emma Martin who was so lovely from beginning to end. She was sweet, professional and so helpful and organised, and on top of that she always made me feel so excited that the day was coming, when she must deal with so many weddings this was really lovely.
We had our wedding at The Manor House, Castle Combe on Sunday 8th November 2015. We are writing to say a big thank you to you and your team for a wonderful experience. The day was completely faultless. The Hotel is a beautiful venue and perfect for a wedding but it was the service we received that really made the day extra special.
Every single person we saw from your team was excellent. We only wish we could thank them all personally.
Emma Martin who was our Wedding Coordinator was brilliant. When we were choosing a venue Emma was one of the reasons we selected The Manor House, she was incredibly knowledgeable and gave us a lot of confidence that everything would be good. She was far superior to any person from the other leading local hotels who we spoke to. Emma is without doubt one of the most professional people we have ever dealt with and a very very nice person.
On the day each part of the operation delivered excellence.
We have eaten at the Manor House many times and know the food is great but to maintain that standard for a wedding breakfast is a much tougher challenge, it was outstanding food. The restaurant team had made the Byebrook look perfect for us and then delivered flawless service, we know just how hard they had worked.
The reception team were great fun and started everyone off with a smile. We must also thank the housekeeping team who turned the rooms round so quickly yet perfectly and of course the bar team were vital.
As we say we would love to thank everyone personally. We tried to remember the names of people who worked so hard, We hope we have the names right (we had had quite a lot of Champagne and your people don’t seek thanks in any way.)
Ben, has an incredible way of nothing being too much trouble, he anticipated what we might need and it was done before we had time to even ask. Silvio, a superstar of the day, wrestled a 15 lite bottle of champagne in the afternoon and was still smiling at gone 3am. Marta and Dayna dealt with everything thrown at them and made every guest feel that they were in a very special place. Carolina and William? (I hope I have the name right, he had a Grey Suit, and played a major part in getting everything ready on Sunday morning) they never seemed to stop for a second but made it all look like they were enjoying making our day special. Sharon made so much happen in such a short time, we couldn’t believe how quickly the rooms were turned round. Simon who has a fantastic skill of managing in a very quiet way where the guest can't see the management but that can see the results.
What was very noticeable was the way your team worked as one. It is hard to see who is in which team because they will all help with anything as far as the guest is concerned. We have missed some people who’s names we just don’t have but truly everyone was spot on. They did you and us proud.
So thanks to you and your team. I do hope you can pass our thanks on to them.
“A brief Monday morning email will not be sufficient to thank you for the exceptional service provided by the Manor House from start to finish. We cannot imagine holding our wedding day anywhere else- it was all we hoped for and more. All our guests thoroughly enjoyed the experience and were very complementary about the hotel itself, the food and the service”