Thank you so much for your help with running our wedding reception on Sunday. Everything went smoothly (apart from the rain which can’t be helped!) and we are really happy we chose to have our reception with you at the Charlecote Pheasant Hotel. The guests loved it too.
Let me start with the venue, what a fantastic place to get married, it is full of character, exceptionally well presented and a delight to be at. The setting for the ceremony itself (albeit indoors due to bad weather) was fabulous, could not have been any better and your team should be commended for this. The change around from ceremony to reception was swift and very well done without any fuss and looked like a dream when completed. The staff were exceptional with everything they did and could not do enough to make the day a total success, the timing was a little delayed due to us which delayed the food serving yet all of the food was perfectly cooked and hot when served(not had that at a wedding before) and the staff were all prepped and knew how to cater for our guests with allergies. The service was impeccable, no-one had to wait for anything and the serving staff were swift with delivery of anything ordered. We have had several comments from our guests that that was the best wedding they have ever been to and it was down to you and your team, we cannot thank you all enough for giving us one of the best days of our lives. From our point of view we would score you 10/10 for everything. I think it's also important to note that despite COVID and its restrictions you and your team delivered under very difficult circumstances and you should all be very proud of what you achieved on the day, we both recognise how much hard work you and your team put into making our wedding a brilliant event and we will be forever grateful to you. A simple one word description for the day and for you and your team's efforts would be OUTSTANDING
Hi Amelia! It went so well I cannot thank you and your team enough for everything you did! It was such a lovely day and made it even more special with us having dinner there and staying over too!! We are looking at obviously having the main event next year with you too. John mentioned before he left about honouring our previous package but we haven’t been in a rush about booking it until now. Obviously didn’t know whether this is something that could happen or maybe a smaller package as we are already married? Thank you so much again Amelia! Jess