Reviews of The Abbey Hotel
Great Malvern, Worcestershire
I can't thank the Abbey hotel enough the day we had planned was better than we imagined, all staff were amazing especially Alison and Anna, thankyou for making our day wonderful, everyone commented on the food the venue and overall the staff, I'm so glad we chose The Abbey hotel to hold our beautiful wedding, thank you all, I've highly recommended to a few people already.
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Our journey began with contacting Alison to understand the hotel's wedding package offerings. We met her at the picturesque hotel, and offered us both a drink whilst we discussed the reception. She explained all of the options, and tailored our wedding reception to meet our budget and requirements. We had lots of questions, and asked for a few changes which we weren't sure would be catered for. They were, and not only that, Alison did this with great professionalism and with a smile.
The food options were excellent, and were flexible enough to cater to the dietary needs of all guests. The wedding dress options were provided by Event Fantastic. Jess made it very easy to tailor the dress to our needs - it was surprisingly effortless on our part, but more on this later.
On the day, our guests were welcomed at the entrance to the hotel by Pavel, our Event Supervisor. He was extremely attentive and nothing was too much trouble. Guests were not left guessing what to do next; he kept everybody well informed, and requests were dealt with promptly and efficiently.
Pavel offered us a chance to see the function suite before the guests saw it. We were blown away by Event Fantastic's work. It looked opulent; Alison came to greet us and mentioned how wonderful it looked. There was a last minute change too, which was dealt with before guests sat down to eat. He explained the functions of the PA system, so we could play music from a phone with Bluetooth. It worked flawlessly.
Drinks were served immediately, and the meal was served promptly to our hungry guests, who seemed only too happy to devour the delicious food. We loved our food. Requests for extra gravy, and tweaks to dishes were dealt with quickly and without fuss by the catering staff.
It really was a memorable experience, and one neither of us will forget, for all the right reasons! Thank you Alison, Jess (Event Fantastic), and Pavel. A big thanks to the catering staff too - the chefs, and waiters/waitresses who worked so hard to make our event special.
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We wanted a small venue and The Abbey was able to deliver this both for the service of our marriage ceremony and for the following celebrations. From the moment we chose to celebrate our marriage at the hotel right up to checking out after our wedding night, everything has been dealt with in the most professional and tactful manner.
Our wedding breakfast meal was perfect with the most delicious lamb being served.
Both of the wedding co-ordinators were on hand throughout the afternoon and into the evening, announcing their departure in the most kindly way. Nothing was too much trouble.
Thank you Abbey, you have provided us with such fond memories that not only we will treasure but also our family and guests will for the rest of our lives.
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In our first meeting with Alison, we were shown around all of the rooms, along with detailed explanation of how the wedding packages worked, we felt dutifully informed and afterwards felt no need to visit any other venue.
Alison provided fantastic support throughout the process and accommodated all of my 'bridezilla' moments brilliantly. Every question or query whether by phone or email was always dealt with immediately. Alison really went over and above to ensure we had everything we wanted, including our honeymoon suite.
Everyone at the hotel was really helpful when we had our trial meal, we were served by Tomas, who was also there on our wedding day-it was great to have a friendly familiar face serve our guests!
As we got nearer to the big day, Alison was on annual leave for a week or so, however Lora was extremely helpful, and at no point did i feel as though I had to wait for Alison to return before anything was confirmed. Communication at all points throughout the year of us booking was absolutely outstanding.
A few days prior to the wedding we had a meeting at the hotel, where we realised the choice we had made on the tables wasnt right, Lora went out of her way to make sure this was amended, so thank you!
Again when we were meeting at the Abbey the few days prior we met our event co-ordinator Radka, who settled any final nerves and confirmed everything was in place- also responding almost immediately when I had pressing questions.
On the day Radka was absolutely incredible, ensuring everything was perfect working non-stop throughout the day,(the cheese was presented beautifully)
Thank you to everyone for making our day the best day in our lives, special mention to Alison, Radka and Lora!
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The Abbey was an excellent venue they did everything they could to make our day perfect and make everything stress free for us. There is not a thing I would of changed
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Our Civil Ceremony was held on 16th June 2018. The organisation was second to none, the staff were lovely and helpful. Alison and Alex were particularly helpful, supportive and efficient, and nothing was too much trouble. The day went so perfectly, everything ran smoothly, the food and service was excellent. Our guests all commented on what a fabulous wedding it was. Thank you to the Abbey. We will highly recommend you to everyone.
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Everything was above and beyond what we expected all weekend, from the weather, to the hotel, to the staff, organisation and management of they day, we could not fault a thing. Alison was fantastic during the whole planning and lead up to the wedding and Tomas and his staff were exceptional in every aspect of the day. We cannot recommend the Abbey Hotel enough as a place to either get married or just to stay, it was perfect.
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All went so well at our wedding - absolutely everyone said it was one of, if not, the best wedding they'd been to. The feedback from our guests said the hotel was wonderful, from the rooms, the staff, and the food.
Jeff absolutely loved his cake an he refuses to eat it. It will be kept for ever I think!!!
I cannot thank you enough Alison. You are amazing at your job, and deal with any issue calmly and quickly - the logo on Jeff's cake is the perfect example of this.
I would happily rate our wedding and the service at The Abbey Hotel as 5 out of 5! The whole event, from the early planning stages to the day itself ran so smoothly and efficiently I knew I could relax and just enjoy my wedding. I would like to thank each and every member of staff who made this happen - they did an amazing job but my special thanks go to you for everything you did to make this the best day of our lives.
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Dear Alison
I just wanted to write to say a big thank you for all your hard work to make our wedding on the 20th May a big success. Please pass on our thanks to Tomas who was fabulous on the day and also the rest of the staff team that were involved in making our day go without any problems.
Regards, Tracey and Paul!
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We had our wedding reception here just before Christmas. From start to finish the staff, service and everything else about the hotel was superb. Louise, the wedding co-ordinator was so helpful and really lovely, and Sarah nipped any niggles in the bud for us on the day, always with a smile on her face. The food was really tasty and it was no trouble to cater to everyone's dietary requirements, including a child with severe cmpi and a guest with an ongoing medical problem requiring a completely fat-free menu. The decor and dj at the reception were all amazing and as it was almost Christmas we made full use of the hotel's stunning Christmas tree in reception to pose for photos. We loved every second of our day at the Abbey Hotel and our guests all said what a fabulous stay they had had too. I can't recommend the hotel highly enough. We will be returning for a weekend break for our first anniversary.
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Wedding Venues
Abbey Road, Great Malvern, Worcestershire, WR14 3ET
The Abbey is a four star venue located at the foot of the picturesque Malvern Hi More info