Visiting Serendipity Brides was an absolutely wonderful experience for both myself and my family. The staff are friendly and helpful and the shop itself is gorgeous. Trudi took us to one of their cosy side rooms and made me feel completely at ease. We had a chance to wander round and pick out some dresses, but Trudi helped too, and she actually picked out the dress I fell in love with and ended up buying, even though I'd overlooked it on the hanger.
Having been to a couple of bridal shops straight after there was absolutely no comparison to Serendipity - in terms of range of dresses, professional and friendly staff and also having our own little side room was just perfect. Everything added up to making it such a special experience.
I ended up phoning late in the day after another couple of appointments at different shops so that I could order my dress. I live quite far away but even though they were fully booked for the following day I was told of course they would squeeze me in for measurements and to come on over - I'm pretty sure I took up someone's lunch break(!) but felt like a very valued customer.
Thank you so much Serendipity, can't wait to come back and see my dress! My mum still can't stop talking about how great Trudi was and I definitely agree!
The ladies really do work hard to provide an amazing experience for every bride and family member. I've had my appointments with Trudi, and her and Lisa are fantastic! The ladies are so welcoming, respectful and personable. They're really knowledgeable about all of the dresses and designers, as well as offering fantastic advice about accessories and everything else! It's really unlike me, but I didn't hesitate to purchase my dress as soon as I first tried it because A) well I absolutely loved it, but B) I really trusted the ladies and the service they offered. The service I've received has been 100% every single time. I can't recommend this place highly enough, and have always looked forward to a visit here. Their great reputation is very much deserved!!!