Six weeks before the big day we were told by our original venue that they were cancelling our wedding. Our world fell apart and we were lost .... until we met Laura at the Royal Berkshire Hotel. Laura turned one of the biggest nightmares we had ever faced into one of the greatest miracles. With six weeks to reorganise the whole wedding, Laura made it so easy and effortless and accommodated every request we had. She dealt with every concern and worry we had and eased any stress we were feeling, greeting us with a glass of bubbly on every visit and reassuring us that she had everything under control. I genuinely believe fate played a big role in having our wedding at the Royal Berkshire and was a million times better than we ever could have imagined it would be at the original venue.
On the wedding day Laura was there from the moment we were up. The organisation was flawless from beginning to end and we couldnt have asked for a more perfect day. Laura and her team were there for us and our guests at every point of the day and couldnt do enough for us. Talking to friends and family, everyone said how amazing the wedding was and how genuine and caring all the staff were at the venue, especially Laura. We couldnt have asked for more.
Laura, in mine and my husbands eyes, you are already Wedding Coordinator of the Year and after the nightmare we occurred only six weeks before our wedding, we could not have got luckier by meeting you.
Thank you for everything, we genuinely couldnt have had a more perfect day!
Much love
Sammy & Ben x
10-05-2019
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Hi Laura,
Thank you so much. We are now happily settled into married life. We love that photo as well and can’t wait to see the rest!
With regards to feedback - we were really appreciated all the flexibility to make our wedding suit us and all our guests. The food was second to none. We really love the hotel's setting, very relaxed and comfortable, and all the staff were very friendly, nice and helpful.
Special thank you to you, communication was easy and the planning process was straight forward, easy to follow and we knew everything was going to be just fine!
Again, thank you so much! It really was an amazing day! One of our guests got us an afternoon tea so we will be back very soon!
Best wishes,
Rachael and Jake
13-04-2019
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Dear Andrew and Natassia
We would like to express a huge thank you to you, your team and the whole hotel staff for a fantastic day on 29th December.
We had an amazing wedding from start to finish - the rooms, the wedding set-up, the food, the service, etc were all first class.
All of our guests have been incredibly complimentary about your hotel and so many have said it was the best wedding they have ever been to!
In particular we would like to praise the chef on a delicious meal - commented on by so many - especially the lamb which was brilliantly cooked, tasty and tender and for 120 people that is no mean feat! Please do pass this on.
It was lovely to have the hotel on exclusive use as it really gave us the chance to spend time with all of our guests - whether on the night or the following morning.
Thank you again for giving us a very special day to remember Best regards
Naomi
09-05-2017
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Having visited The Royal Berkshire on previous occasions, we had always felt it to be a warm and friendly venue – comfortably grand but not in any way ‘stuffy’ and having looked at several others, decided on it as our wedding venue. From the very outset, on first meeting the Wedding Coordinators Natassia and Lindsey we were impressed by their professional yet warm approach and consistently helpful attitude. Natassia was the person we dealt with most regularly, and she was helpful, efficient and prompt in replying to any queries we had throughout the planning process making it an easy and enjoyable experience.
Our wedding day was an absolute dream. We could not have wished for a better experience. Natassia was there early on the day, making sure that every detail was attended to - the function rooms looked superb, the meal was excellent, the service seamless and the staff, without exception, attentive, obliging and charming. Thanks to Natassia, we felt confident and relaxed knowing that everything was taken care of (she even seemed to arrange for the sun to appear – in February!) and Henning and the team made sure that we and our guests were well looked after throughout the wedding reception. Any minor query was dealt with promptly and so we were able to fully concentrate on spending time with our guests and enjoying our day. We really can’t praise the venue highly enough and would recommend without hesitation it as a great wedding venue
09-05-2017
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My husband and I got married at the Royal Berkshire Hotel on the 22nd April 2017.
From the moment we walked through the entrance to the hotel we were greeted by the friendly staff on the reception desk.
We were then introduced to Natassia who is the wedding co-ordinator for the hotel.
Natassia is such a friendly, bubbly and helpful person. No matter what you asked of her for your wedding she would do her best to get the job done for you and assist in any way she could.
The grounds and rooms of the hotel are beautiful!
We can not thank Natassia enough for all the help with our wedding day. The day itself ran so smoothly. All the staff on the wedding day were very friendly and helpful.
Our wedding breakfast food was great and the evening food was a hit! So much so my husband and I didn't get a chance to have any!
The bridal suite we stayed in was amazing.
We truly wish we could have our day again!
A big thank you to the staff at the Royal Berkshire Hotel but a huge thank you to Natassia!
09-05-2017
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“Royal Berkshire Hotel surpassed our expectations. Too often venues promise and yet fail to deliver, but in the capable hands of Natassia and Lindsey we always felt assured the day would go well. All our guests commented on how private the venue felt, and how beautiful the grounds were. We could not have made a better choice.”
Thanks
Mark
22-08-2016
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Dear Natassia and Lindsey,
On behalf of Martin and I, we just wanted to say a big thank you for all of your help and guidance with our wedding day. We would also like to thank all the wonderful staff on day whom all did an amazing job. We enjoyed every minute and the weather was beautiful.
If there is anywhere where we can leave a review then please let me know.
I hope you both got our small gesture of flowers.
Many thanks again
Laura x
22-08-2016
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Hi Natassia,
Hope you had a good break away.
Just wanted to say a massive thank you to giovanni and all the staff who helped make the day so amazing. Giovanni was absolutely amazing and everything went so smoothly because of him! I couldn't have hoped for a better day! Please thank him sincerely!
22-08-2016
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Hi Natassia,
On behalf of my wife and I (hahaha!!), we would just like to say thank you so much for your help in organising our special day.
We had a fabulous time and from the outset, you have been amazing and very helpful. Equally, on the day, Giovanni (hope its spelt like that!) was great and always one step ahead…everything ran like clockwork (and there was no spread sheet in sight!). All the staff on the day, reception, bar and everywhere around the hotel were extremely helpful and professional…we have had a huge number of comments about the venue and staff and how awesome it was so thank you and please pass on our gratitude.
22-08-2016
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Dear Andrew,
I would like to compliment your team on their magnificent performance for our wedding last Saturday.
From the moment we first visited the Royal Berkshire & met Natassia Robinson, we felt like valued customers & that she couldn't do enough for us. Obviously we had to make the booking.
On Friday the 18th your front desk girls were friendly, courteous and fun with myself and my early arriving family and friends.
On the 19th, Henning was superb and guided myself and my best man throughout the day with patience and good humour.
I would like to thank the Head Chef and his team for great food, the waiting staff for their quality service, the bar team for their professionalism and good humour. Also, the room staff for their helpfulness and willingness to go the extra mile.
In all, the Royal Berkshire helped greatly in assisting Rachel and myself to have one of the best times of our lives. Everyone had a fantastic time, and we have been asked by a number to have a regular 6 monthly party at your hotel.
Your staff helped to enhance your reputation across the country with my guests and locally myself and Rachel will recommend you wholeheartedly.
Thanks again.
Kind regards,
John and Rachel Cook.
22-08-2016
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