Thank you so much for everything with regards to our weddings and being so accommodating over the last few years, we really appreciate it! I thought it ran seamlessly and Ella and the team were very helpful and super friendly! Took all the stress out of the day.
We wanted to say a big thank you. We had an amazing wedding. It was perfect!
Thank you very much for all your help and advice! The team on the day also did a fantastic job, but I wanted to say a special thank you to Ella, who was outstanding!! She was professional and kind, and knew exactly what to do and say when I started to panic 😁
Oh wow, Sunday was just fantastic, everything ran like clockwork and the weather dried up for us just in time. We have had so many great comments from family and friends regarding the day and how great the food and service was at Pennyhill. Not to mention how beautiful it is.
Please can you send a huge thanks to every member of staff that assisted me and my bridesmaids during our stay. They were all so helpful and friendly and were happy to bend over backwards to help us. We felt like royalty! And another huge thank you to all the staff that served us during dinner. Our guests said they were very professional.
Also, many thanks to Jodey. I can imagine your job has been extremely busy since weddings have been able to take place again. If it wasn't for your hard work the day wouldn't have run smoothly. We had a lovely day in the spa following the wedding. In fact, Paul and I were saying we would have to save some money and return to Pennyhill before the year is up and then again every wedding anniversary.
I have worked for BMW as a Brand Manager for many years so fully appreciate the need for perfect customer service many companies strive for this but never achieve it . I believe you and your team have.
Having just returned home from my daughters wedding on Sunday the 12th of September( Amy Franklyn ) I felt I just wanted to send a quick email.
We have visited on several occasions during the planning of my daughters wedding Including the fantastic taste testing event . We have always been warmly welcomed and looked after on every occasion .
We arrived on Saturday the 12th .at around 1 pm and from that moment we were looked after so fantastically , everything was put in place and every member of your team went that extra mile to make us feel so special , as you can imagine the planning and execution of a daughters wedding can be quite stressful . Your wonderful team from the car park attendant to reception. cleaning team. room service spa team. and of course the wonderful Chefs made our perfect weekend .
The venue was prepared perfectly and was laid out to Amy's spread sheet to the finest detail . I cannot begin to tell you how grateful I am to you and all of your wonderful staff for making this special occasion even more special for all of us. My daughter who you can imagine is my absolute world had her perfect day which as you are aware had to be postponed on two previous occasions which of course was all sorted with your help. Please could you take time to thank all of your staff for making this the most perfect weekend we have ever experienced . I will of course be returning to Penny Hill with my daughter and her new husband for a spa weekend to once again enjoy your perfect hospitality care and attention .
Thank you all so much you truly dont know how grateful i am
Kind Regards Stephen Franklyn ( A very proud father of the bride ) . .
I just wanted to drop you a line to say a massive thank you to you and the team for making our day so wonderful. We honestly had the best day and it really did exceed all expectations. The food was absolutely outstanding and we had so many comments on the food itself! Michael did thank you as part of his speech but appreciate you won’t have heard that 😊
A big massive thank you to you and your team for helping to make our day so special. Everything went perfectly and seamlessly to plan! Everyone loved the venue, food and service and have taken away some amazing memories. Thank you as well for your very thoughtful message and the bottle of bubbly waiting in our room upon arrival; both were very much appreciated.
Wow - what can I say? It could not have gone better. Your whole team was just wonderful, not only helpful at a professional level but so kind and friendly and full of encouraging words and warmth. Thank you so much for everything. We have had lots of guests tell us it was the best reception they have ever been too, including some who spend their whole lives travelling around the world's best hotels!
Thank you so much for everything and all your hard work paid off. We could not have wished for a better day the weather held off and all the staff at Pennyhill Park were fantastic and very accommodating even with last minute changes. Big thanks to Ella who organised the team and helped Emma remain calm (she was amazing). We are truly grateful for everything and I am sure we will be back very soon. You and Ella are a true credit to Pennyhill Park.