Rachel and I just wanted to drop you a quick line in order to say a big thank you for all your help and support in the lead up to and on our big day.
You and the team were terrific in getting the prep work done but more importantly a calming influence on the day, dealing with any last minute hiccups such as the British weather or even sorting out the bar set ups.
We had an amazing day, simply the best and it wouldn't have been possible without you all.
Thank you and all of your colleagues at Orsett Hall for all your help to make our wedding as special as possible despite the current circumstances.
Planning has been extremely stressful for us due to moving the date 3 times. However you have all been so patient and answered any queries we had throughout. We had a seamless experience on our day, can’t thank you enough for the organisation ensuring everything I asked for was in place. The music was perfect for the chapel, timed perfectly and it was all so beautiful. The rooms was exquisite and everything was as it should be.
An extra special thanks to Paula on the day. She was absolutely brilliant! Not only is she so lovely, she was so accommodating ensuring we were happy with the food and everything and any requests such as turning the music up was no problem at all. My mother in law mentioned how kind and lovely she was also.
Another special thank you to Garry. We met with him the day before and he was so accommodating and helpful. Honestly couldn’t have asked for a better DJ. He loves what he does and I think that’s brilliant, he honestly enjoyed himself so much and made everything so seamless. Such an asset to Orsett Hall as is Paula and it was just a really enjoyable day/night despite the pandemic.
Really had the best day of our life and it’s all thanks to Orsett Hall. Thank you very much and see you in the future!
My new wife and I celebrated our wedding here and we couldn't be happier with how the whole day turned out. From the moment we started planning the wedding with the Orsett Hall team almost a year ago they have been nothing short of superb the whole way through. When the big day eventually arrived the team at Orsett Hall made sure the whole day was as stress free and easy flowing as possible. Leo the coordinator and our Toastmaster Dennis Surgeon communicated with us from start to finish and made sure us along with all our guests could enjoy the day as much as possible, even down to giving us a complimentary bottle of bubbly and telling us to take it up to our room and get 15 minutes away from it all to let everything sink in. The food was incredible and come out piping hot and everyone was served very quickly. We have had lots of compliments of not only how great the catering team and chefs were but also how good the bar staff were. When we started planning our wedding we imagined what we thought was a perfect day and everyone involved at Orsett Hall help us achieve what we envisioned. We would not have changed a single thing and could not have asked for any more. A BIG thank you to you all.
Had my wedding here on 16th May and everyone at Orsett Hall made the day even more special...Tessa and the rest of the wedding team were great in the run up and on the day making sure everything ran smoothly, I had my hair done with the lovely girls in the salon, and the on site chapel and hotel grounds are just beautiful. A lot of our guests stayed overnight and the rooms and service was excellent...would not hesitate in recommending this venue to anyone...thank you to everyone at Orsett Hall!
I booked my wedding here and was shocked at the terrible customer service and quality of food I received after visiting for champagne afternoon tea. The manner in which I was dismissed after attempting to book an Overnight spa package was shocking! My experience with the venue overall was shocking given the good reviews- they didn't handle my cancellation in a professional way and management refused to speak to me. There was absolutely no effort from the staff to retain my business or regain my trust.
Further to our letter, the invitation to meet with our Event & Operations Managers is still open. We would welcome the opportunity to discuss the issues you have raised.
Dear Kelly, Further to our letter, the invitation to meet with our Event & Operations Managers is still open. We would welcome the opportunity to discuss the issues you have raised. Kindest Regards, Events Team