I believe the staff that looked after us on our wedding day could not have done any more for us. When we first decided to get married we just wanted to book a large house in Scotland and gather a handful of our friends and take a few days out and get it done, as we live busy lives however... our daughter got involved and we found it hard deciding on who to invite so we needed to look at hotels and venues. I looked and made a list of possible places within our area and the dunkenhalgh was the first that we decided to visit. I would never book or buy anything from a first look however I was so impressed with the staff and how they first looked after us right down to the detailed explanation of how everything would work we just booked and I can’t tell you how happy we are that I did. I was kept up to date with everything from day one and all we asked for was not only executed but to excess, all your staff from the wonderful people serving breakfast to the ladies at reception could not have been more kind. I use that word “kind” as it’s a long way from just nice that really made us feel that they cared and we mattered and that’s a big difference. I need to mention two ladies above all as without them not only would the day have been much less enjoyable for all our guests my now wife would have had a melt down but they kept every worry away from her and myself
I would like to shower the highest praise on Joanne Pilling who organised everything with me up to a Week before the wedding and the wonderful lady who looked after me the whole week before and was on the ground during the two days we spent at the hotel Edwena. I truly can’t tell you how much of an asset these two ladies are to you they are more than lovely and I would like to pass on our most heartfelt thanks and we will make sure our paths cross again soon. Thank you all so much our entire lives from now on will be enhanced by the memories of our wedding day and that is all down to your staff so they will be with us forever.
I would like to thank you on behalf of myself, Zaki and the rest of the family for making Zaks wedding a fantastic event at Mercure. Dunkenhalgh Hotel. Your service and advice was much appreciated throughout. Alex managed the eve of the wedding function so well so please do pass on our regards and thanks, he made sure that all our requests were made and any small problems were resolved very quickly. I will be recommending Mercure Dunkenhalgh to my friends and family for sure. Thank you Joanne and Alex Best wishes for the future
Firstly I would like to thank you from the bottom of my heart for all your hard work and organising the day for me. Everything went really well for Usaid and Ayesha, I had such good feedback from the guests it truly made my day. From booking the venue to the actual wedding day, I couldn’t have wanted it any better, thank you for all your efforts and hard work and putting up with my continuous demands. I will check with the photographer and share pictures of the actual day. Thank you once again on behalf of all the Saleh family.
Just like to say that we had a fantastic time. Everything was perfect and the staff were great. It went very smoothly and our families had a great time too. Thanks for all your help Joanne. Edwina was amazing she reslly knows her stuff and made the day run smoothly too.
We have just got back from our honeymoon and we are looking forward to our new married life together.
Big thank you to you all for making our day so special.
Hello Joanne The two of us would like to say a big thank you to all of you that helped us make the day we wanted. It couldn't have gone better. It was a really good day for us. All I can say is a massive THANK YOU Sharon and Aaron 18th May 2019
We were both really pleased with everything you and the team did for us. The day was perfect and couldn't have gone any better. I'd be grateful if you could also pass on our thanks to Edwina as she was fantastic on the day. We were really impressed with the room, it was beautiful. The DJ was great, he played everything we asked for and the karaoke was fantastic. All our guests really enjoyed the day and said the food was lovely. Thanks
I just wanted to email to say a huge thank you for everything and all of your help in organising the wedding. It was better than we could have ever imagined and thanks to your team, everything ran so smoothly on the day. We knew we were in safe hands from start to finish. Edwena was amazing on the day, checking in with us regularly to make sure we were happy and responded to any requests we had without issue. A few of our guests commented on how attentive she was. The food was incredible and so many people said how lovely it was so thank you to the chef. And a massive thank you just to the hotel and all staff in general, I stayed for three nights in total and all of the staff were friendly, professional and nothing was too much to ask. Once again a huge thank you to you all.
We just wanted to write to you to thank you for all your efforts over the past few months in helping to organise Charlotte and Matthews wedding reception which was held on Sunday 31st December. All your efforts and input certainly paid off which helped make it the success that it certainly was. So again, many thanks for your professionalism and care throughout.
We also wanted to add thanks for the care and attention showed to us by Neil Wardally and Edwina McDonough who were extremely thorough in their care and attention on the day preceding of the wedding when we came over to set up etc and on the day itself.
Many of our guests commented on the excellent service received initially by those waitresses serving canapes and drinks and latterly how professional and polite all waiters and bar staff were throughout the afternoon and into the evening. I would be grateful therefore if you could relay our comments to the staff and to their managers.