Dear Mr Lopez-Bustos,
My husband Michael and I got married on 27th December and had our wedding reception at your beautiful Lainston House. We just wanted to write and express our sincere thanks to the whole team at Lainston for helping to make our special day so wonderful. We thought, why not write to the general manager himself to let him know what a fantastic team he has and to share some of our experiences with him?!
From our first visit to Lainston back in May 2014 we knew we wanted to get married there, it felt like a very special place and your team proved that to be the case. We are so grateful for all their hard work to make our big day so fantastic. The wedding breakfast was delicious, what talented chefs you have, and the whole banqueting team worked their socks off to make everything run smoothly. We even commented to ourselves during the meal that they were so incredibly slick!! The wine and champagne was lovely too, we really enjoyed it all.
Special thanks go to Justine Rayner, Emily Lippiatt and Sarah Phillips. All absolute professionals and a credit to Lainston. Sarah was so efficient during the build up to the big day and answered our many questions with enthusiasm (and patience!) She was a delight to work with and made the planning so much fun too. Emily worked tirelessly on the day itself and was such a pleasure to have around, from the moment we stepped out of the car and she greeted us with congratulations, smiles and champagne! Their energy, enthusiasm and professionalism was noted by us, our family and friends and you should be very proud of what they deliver for Lainston House. Unfortunately we don't know the names of all the waiters, waitresses, bar staff and others around the house who contributed to our wonderful day but we were very grateful to them all.
We had the most amazing wedding day and loved every moment. We were lucky to have a beautiful crisp winter's day so enjoyed getting out into the grounds to have lots of photographs, in front of the avenue of lime trees and at the chapel ruins. It being so close to Christmas, the whole place looked so beautiful and there was a festive buzz in the air - just what we'd hoped for. It was lovely to chat to some of your other guests in the cedar bar after the wedding who had spent the whole Christmas period with you, how lovely!
We loved our room (delft) and the one we stayed in on the night of our menu tasting (olive). Just gorgeous. Lots of our wedding guests stayed at Lainston and all commented on what beautiful rooms they had.
Our whole experience with Lainston House was wonderful and it has become a special place to us. We are so delighted we chose your hotel for our wedding and want you to know what an incredible day your team gave us. Thank you.
We are desperate to come and stay again, perhaps for a first anniversary celebration, if not before!
We've thanked some of the team already but please do pass our thanks to everyone too. When service is so great, and an experience is so wonderful, its good to pass on positive feedback and the general manager is a great place for it.
Nina and Michael Wilkins.