I would like to nominate my wedding venue Kettering Park Hotel & Spa for the Customer Service Award.
Why? Their attention to detail was second to none. As soon as I ended my first phonecall with Emma Hayes (wedding coordinator) I rang my fiancé to declare "she's the one". I was extremely busy with work and studying whilst trying to plan my wedding and wanted someone that I could trust to manage the details - Emma was absolutely that person. When my guests rang to book accommodation, everyone commented that the staff were incredibly friendly on the phone. This high standard continued to the morning when we were directed to a private dining room for breakfast with all of our wedding guests - the family and special atmosphere continued and everyone felt so looked after. Emma and the whole hotel were outstanding throughout the planning and running of the day. When Emma found out about my family's Italian heritage she ensured that we had biscotti served with our coffee and Gorgonzola on the cheeseboard - these were just some of the personalised touches that meant the world to us. Kettering Park staff do a brilliant job of combining efficiency from experience of hosting numerous weddings, with the attention to detail and tailored finishing touches that make you feel like yours is the only wedding that's ever mattered. This venue doesn't seem to shout about how good it is compared with other venues, but I should be recognised because it's absolutely fantastic!!! [Read less]