Well, where do I start? We knew Holmes Mill would be the venue for us the minute we stepped through the door to view it. Everything about the place reflected our personalities and style, it was just up our street. We got married on 7.4.18, and was just so excited to see how things would unfold on our special day. All the way from the start, the events coordinators communicated so effectively and made sure every single aspect was discussed and catered for. My partner is a wedding photographer and is at various wedding venues most weekends, but we can honestly say the service that Holmes Mill provides is second to none. We had nothing but compliments about how unique, quirky, friendly and relaxed HM was. We really feel it is a cut above the rest. On the day, we cannot fault any aspect. The staff were out of this world. Stacey, Gemma and Emma especially were just outstanding, but the younger casual staff were also excellent. The food was also incredible, the chefs catered for many dietary requirements and the guests were more than happy. We were apprehensive about using the Engine Room after the ceremony as it was very close to the visiting public. I can truly say we were in such a bubble with our friends and family we genuinely did not notice the public there! Any interaction we did have with members of the public were so positive and friendly and it was kind of nice to be made a fuss of! I loved the flexibility HM provided. Nothing was ruled out, we were allowed to be as creative as we wished with the room dressing. We were bowled over with how amazing the room looked when we entered for the first time. It was really something special. From morning until night, we were treated like royalty and made to feel so special. Everyone we dealt with went out of their way to make sure we were happy and I am so grateful for this. We had the most unbelievable day, and at the risk of sounding cliché, it truly was the best day of our lives. The beauty of it is that we can now visit whenever we like and revisit all the treasured memories. From the bottom of our hearts, thank you so much. Karly and Matt Burgess
Received a car parking fine for parking in their car park! Apparently, if you happen to be a car park expert - it is ran by an outside company - but it is clearly their carpark - no grey area. We ate and drank at their establishment for over 3 hours - spending almost £1000 over the course of a month as we had a couple of special occasions. I contacted the 'management' via phone call - lady said someone would call me, nobody did. Then through their Facebook message - I asked for someone to call, nobody did and then ignored my messages!
Whether or not they own the car park that is signposted 'Holmes Mill' - it is still their responsibility to look after their customers - a simple apology and cover the fine would have been suffice and they would have kept customers - but they do not care and I asked for the management to contact me first before posting this - they ignored me.
So, poor service, communication, lack of care and have lost ourselves as customers