I visited this hotel for the first time on the 24th/25th October, my brother got married here. Working for a well known worldwide hotel chain and knowing what should be done and where you check every detail from start to finish when you stay away, I can honestly say I was really pleasantly surprised with this hotel. Drove up the drive to a very impressive surrounding and was greeted at Reception by Roxy who checked me into my room. She was extremely helpful, both in person and on the phone (I had called several times regarding rooms I had booked and she was always very polite and more than happy to help) We had a family meal in the restaurant on the Friday night, I could not believe how beautifully presented the food was. I eat out a lot and the standard of the food and presentation was as good as some London hotels I have frequented, price wise it was very reasonable and tasted delicious.
Throughout the stay from the moment we arrived to the check out on the Sunday the staff were fantastic at making sure our needs were met in every possible way. A huge thank you to Kate who seemed to be there the whole 3 days, it was lovely to have a familiar face each day and to be able to talk to and become reliant on. Charlie was fantastic at organising the wedding and was on site to ensure things ran smoothly throughout the ceremony and the wedding breakfast. A special mention to Lorraine who very kindly offered to keep the bar open a little longer for the groom so we could enjoy a few more drinks on the night, she was really fantastic and along with Trent they ensured we were all kept topped up throughout the evening. Upon checkout Mario was very helpful with organising the bills for each of the rooms I had booked, and even helped us to the car with our luggage, a real gent.
The rooms were very spacious, clean, breakfast was delicious, it was lovely being asked what you would like and having it cooked freshly for you too. I really have nothing bad to say about this hotel, I would recommend it to others. The staff are a real asset to Donnington Grove, will have fond memories of my brothers special day for years to come.
To all at Donnington Grove, thank you all for all your hard work on 27th August we cannot thank you enough for helping our day be as fantastic as it was. The food was fabulous, the service was exceptional and you were all fantastic. We would recommend Donnington Grove to any couple due to marry, not only for the wonderful views and setting but for the staff that work together to form a team that can conquer anything put to them. Thank you all so much. [Read less]