Reviews of Bassmead Manor Barns
Staploe, Cambridgeshire
A stunning venue but not so stunning customer service! When I arrived with my friends to get ready, they were busy showing other potential customers around - on our day! The music kept cutting out in the barn when I walked down the aisle, the food was really bad, nothing like shown in their brochure, it was akin to school dinners being served but the quality and quantity was exceptionally poor. The venue is operated by a catering company called Galloping Gourmet so you’re not allowed to use other caterers. My mother and I used their boudoir to get ready and at the end of the night our personal belongings were thrown together in the main reception area which we had to sort out in front of our guests. It was most upsetting as we weren’t even asked if we were happy for them to do this. When we complained about these issues, they were argumentative and more interested in trying to point out that our grammar was incorrect (even though we proved it was correct). They conceded the food wasn’t good but continuously disagreed that we were badly treated. A heartfelt apology would have gone a long way. We finally received a small recompense for the poor food! Not somewhere I’d recommend.
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Thank you for sharing your feedback with us. We believe a member of our team is already in discussion with you regarding your experience at Bassmead Manor Barns. We would like to rectify this as best we can and will continue our discussions with you. [Less]-
Wedding Venues
Staploe, Cambridgeshire, PE19 5JB
The romantic ambience of Cambridgeshire’s Bassmead Manor Barns is apparent from More info