Hi After all the horror stories I read about bad service thought I would share this. I bought a Richards Veil 124" and it was too short for the dress train. The shop said they only sold 124" or 145" and that was too long. A friend had bought online and gave me the details. I rang and asked for advice. They called me back within 5 minutes with the price which was £100 cheaper than the shop, and could get me 135" length from Richards and guaranteed it in 5 days. It came ontime by special delivery (no charge to me) and it was perfect.