After their success at the Guides for Brides Customer Service Awards, winning the Wedding Planner category with exceptional feedback from their clients, we spoke to Chantilly Rose to find out why they started in the wedding planning business and what was the key to their success.
Q: What do you do?
A: I manage weddings and events from a small dinner party right up to a festival. I can source suppliers and venues as well as help with the management of admin and suppliers and attend your event on the day itself. I can offer plenty of expert advice and can save you both time and money as I have a vetted list of contacts who will fit within your budget and needs. Our USP – Unlike other wedding planners, we do not take a commission from any venue or supplier. This way, we can recommend the best ones to suit you and the discount goes direct to my clients, effectively saving them the cost of my services!
Q: What was your business idea?
A: To offer a personal bespoke service whereby clients no longer need to worry about the stress of planning an event.
Q: Why did you want to do this?
A: It has always been a dream job which I never thought I would actually end up doing. I planned my own wedding back in 2012 and from that point decided this is what I wanted to do for other people. Lots of things went wrong on my wedding day through no fault of my own and I never want another bride to feel the same way I did on my wedding day.
Q: What were you doing before?
A: My background is actually in the motor industry. I started on reception and worked my way up through to sales, marketing and events and service before moving on to boat maintenance where I managed a team of guys who maintained the boats.
Q: How long have you been in business?
A: I launched the business in October 2014 after working on a wedding competition for a year prior to this so am still fairly new to the business being a little under 2 years but I am absolutely loving it!
Q: How long have you advertised with Guides for Brides?
A: Pretty much the entire time I have been in business! It was a no brainer.
Q: What has been your biggest lesson learnt?
A: Don’t sweat the small stuff. Being as organised as I am and planning events to the very last detail as expected with a planner, I often worried about very minor things that no one else even notices. The fact the schedule hasn’t ran to the exact minute on my sheet really doesn’t matter. The fact the client is having the most amazing time ever is what really matters. The expression on their faces at the end of the day is worth more than anything.
Q: What has been your biggest success?
A: Winning the Guides for Brides 5 star customer service awards in the wedding planner category. After only being in business a fairly short amount of time, I managed to win this award and make a positive impact on so many people. I couldn’t have been happier. Unfortunately I could not be at the awards ceremony due to just having a baby but I will be back next year.
Q: What would be your biggest tip to anyone looking to start a wedding business?
A: Be prepared to work the hardest you have ever worked in your life. The wedding industry is tougher than you may think but if you are willing to put in that extra effort you will fly.
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